Get help
Most answers are in the FAQ. If yours is not, write to us — the addresses below reach different people, so picking the right one is faster than picking the general one.
If you are in immediate danger, call 112 first.
Then tell us at safety@hairdose.com so we can act on the account and the listing. hairDose cannot dispatch emergency help.
Where to write
A booking, or anything else
Within 1 working day
Wrong time, a venue not answering, a charge you did not expect, an account you cannot get into.
support@hairdose.comSafety
Same day
Injury, an allergic reaction, unsafe conditions, or inappropriate conduct — at a venue or during a home visit. This goes to a person, not a queue.
safety@hairdose.comYour data
Within 7 days
A copy of what we hold, a correction, deletion, or a question about how your data is used.
privacy@hairdose.comListing your business
Within 1 working day
Signing up a salon, subscriptions and billing, or something wrong in the dashboard.
support@hairdose.comBefore you write about a booking
Try the venue first. Their phone number is on your booking. Running late, needing a different time, wanting a fix to a cut you are unhappy with — all of these are resolved fastest by the people holding the scissors, and usually on the same day.
Then raise a dispute from the booking, or email us. Include the booking reference and what you have already tried — it saves a round trip.
On money: you pay venues directly, so hairDose has no payment to reverse. We can press the venue, act on their listing, and let your review stand. See cancellations and refunds.
If we have not resolved it
Escalate to our grievance officer. Under Indian law this is a named person with a duty to respond, not a shared mailbox that absorbs complaints.
Gautam Dugar
grievance@hairdose.com
hairDose, Registered office address available on request
Complaints are acknowledged within 48 hours and resolved within 30 days. For data complaints you may also approach the Data Protection Board of India, and for consumer complaints the National Consumer Helpline on 1915.